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Customer Service
Minimum order is £50 excluding VAT.
Current order processing time is 3-5 working days depending on how busy the warehouse is and the size of your order.
Payment can be made by debit/credit card or bank transfer.
ORDER PROCESS
- Place your order online, over the phone, via email or with an Allcraft representative.
- You order will begin picking and packing.
- Once picking and packing are completed, you will be emailed an invoice along with payment instructions.
- When payment is made we will dispatch your order.
Damages and Shortages
Any damaged stock or shortages must be advised to us by email within 2 working days or receipt. We must be sent photos of the damaged stock. After 2 working days the claim can no longer be considered
Any damaged stock or shortages must be advised to us by email within 2 working days or receipt. We must be sent photos of the damaged stock. After 2 working days the claim can no longer be considered
Delivery Charges
| Country/Region | Cost | Transit Time |
|
UK Mainland (England, Wales, and parts of Scotland) |
£6.95 on orders below £100 excluding VAT FREE next-day* delivery on orders over £100 excluding VAT *The next-day service is not guaranteed but has 99% reliability. Please note the next-day delivery shipping method is from the date of despatch. Orders can take 3-5 working days to process first. |
1 Working Day |
| Northern Ireland | £10.95 on orders below £200 excluding VAT
FREE delivery on orders over £200 excluding VAT |
2 Working Days |
| Scottish Highlands & Islands | £16.95 on orders below £250 excluding VAT
FREE delivery on orders over £250 excluding VAT |
2 Working Days |
| Channel Islands | £14.95 on orders below £200 excluding VAT
FREE delivery on orders over £200 excluding VAT |
2 Working Days |
| Isle of Wight | £16.95 on orders below £250 excluding VAT
FREE delivery on orders over £250 excluding VAT |
3-5 Working Days |
| Isle of Man & Isles of Scilly | £10.95 on orders below £200 excluding VAT
FREE delivery on orders over £200 excluding VAT |
2 Working Days |
| Republic of Ireland | £12.95 on orders below £200 FREE delivery on orders over £200 |
2 Working Days |
|
Austria |
£16.95 on orders below £250
FREE delivery on orders over £250 |
4 Working Days |
|
Belgium |
£13.95 on orders below £200 FREE delivery on orders over £200 |
2 Working Days |
|
Denmark |
£13.95 on orders below £200 FREE delivery on orders over £200 |
3 Working Days |
|
Finland |
£21.95 on orders below £250 FREE delivery on orders over £250 |
4-6 Working Days |
|
France |
£11.95 on orders below £200 FREE delivery on orders over £200 |
2 Working Days |
|
Germany |
£14.95 on orders below £200 FREE delivery on orders over £200 |
2 Working Days |
|
Greece |
£25.95 on orders below £300 FREE delivery on orders over £300 |
4-6 Working Days |
|
Italy (excluding islands) |
£16.95 on orders below £250
FREE delivery on orders over £250 |
3-4 Working Days |
|
Netherlands |
£13.95 on orders below £200 FREE delivery on orders over £200 |
2 Working Days |
|
Norway |
£30.95 on orders below £350 FREE delivery on orders over £350 |
3-6 Working Days |
|
Poland |
£15.95 on orders below £250 FREE delivery on orders over £250 |
4-5 Working Days |
|
Portugal |
£17.95 on orders below £250 FREE delivery on orders over £250 |
4-5 Working Days |
|
Spain (excluding islands) |
£17.95 on orders below £250 FREE delivery on orders over £250 |
3-4 Working Days |
|
Sweden |
£17.95 on orders below £250 FREE delivery on orders over £250 |
4-5 Working Days |
|
Switzerland |
£25.95 on orders below £300 FREE delivery on orders over £300 |
3 Working Days |
| Other European Countries | Please contact us for a quote. | |
| Rest of the World | Please contact us for a quote. |
