Call 0117 401 7985 | sales@allcraft.co.uk

Wholesale of Art, Craft and Haberdashery Supplies to the Trade

Customer Service

Minimum order is £50 excluding VAT.
Due to the holiday period, current order processing time is 4-7 working days depending on how busy the warehouse is and the size of your order.
Payment can be made by debit/credit card or bank transfer.
ORDER PROCESS
  1. Place your order online, over the phone, via email or with an Allcraft representative.
  2. You order will begin picking and packing.
  3. Once picking and packing are completed, you will be emailed an invoice along with payment instructions.
  4. When payment is made we will dispatch your order.
Delivery Charges
Country/Region Cost Transit Time

UK Mainland

(England, Wales, and parts of Scotland)

£6.95 on orders below £100 excluding VAT

FREE next-day* delivery on orders over £100 excluding VAT

*The next-day service is not guaranteed but has 99% reliability. Please note the next-day delivery shipping method is from the date of despatch. Orders can take 1-4 working days to process first. Due to the holiday period, current order processing time is 4-7 working days depending on how busy the warehouse is and the size of your order.

1 Working Day
Northern Ireland £10.95 on orders below £200 excluding VAT

FREE delivery on orders over £200 excluding VAT

2 Working Days 
Scottish Highlands & Islands £16.95 on orders below £250 excluding VAT

FREE delivery on orders over £250 excluding VAT

2 Working Days 
Channel Islands £14.95 on orders below £200 excluding VAT

FREE delivery on orders over £200 excluding VAT

2 Working Days  
Isle of Wight £16.95 on orders below £250 excluding VAT

FREE delivery on orders over £250 excluding VAT

3-5 Working Days 
Isle of Man & Isles of Scilly £10.95 on orders below £200 excluding VAT

FREE delivery on orders over £200 excluding VAT

2 Working Days  
Republic of Ireland £12.95 on orders below £200

FREE delivery on orders over £200

2 Working Days

Austria

£16.95 on orders below £250

FREE delivery on orders over £250

4 Working Days 

Belgium

£13.95 on orders below £200

FREE delivery on orders over £200

2 Working Days

Denmark

£13.95 on orders below £200

FREE delivery on orders over £200

3 Working Days 

Finland

£21.95 on orders below £250

FREE delivery on orders over £250

4-6 Working Days 

France

£11.95 on orders below £200

FREE delivery on orders over £200 

2 Working Days

Germany

£14.95 on orders below £200

FREE delivery on orders over £200

2 Working Days

Greece

£25.95 on orders below £300

FREE delivery on orders over £300

4-6 Working Days

Italy (excluding islands)

£16.95 on orders below £250

FREE delivery on orders over £250

3-4 Working Days

Netherlands

£13.95 on orders below £200

FREE delivery on orders over £200

2 Working Days 

Norway

£30.95 on orders below £350

FREE delivery on orders over £350 

3-6 Working Days

Poland

£15.95 on orders below £250

FREE delivery on orders over £250

4-5 Working Days

Portugal

£17.95 on orders below £250

FREE delivery on orders over £250

4-5 Working Days

Spain (excluding islands)

£17.95 on orders below £250

FREE delivery on orders over £250

3-4 Working Days

Sweden

£17.95 on orders below £250

FREE delivery on orders over £250

4-5 Working Days 

Switzerland

£25.95 on orders below £300

FREE delivery on orders over £300

3 Working Days
Other European Countries Please contact us for a quote.  
Rest of the World Please contact us for a quote.  

 

23/08/17 - THIS SECTION IS BEING UPDATED

Customer Service

Ordering
  • The minimum order is £50 excluding VAT.
  • Current order processing time is 1-4 working days depending on how busy the warehouse is and the size of your order.
  • Place your order online, over the phone, via email or with an Allcraft representative?
Payment
Payment is made after your order has been picked, packed and invoiced.
Payment can be made by debit/credit card or bank transfer.
The best way to make payment is by bank transfer, our bank details are emailed to you with your invoice.
Debit/credit card payments can be made over the phone.
If you would like to make payment by PayPal please request it and we will send you a PayPal invoice.
Shipping & Delivery
Payment is made after your order has been picked, packed and invoiced.
Payment can be made by debit/credit card, bank transfer or PayPal.
The best way to make payment is by bank transfer, our bank details are emailed to you with your invoice.
Debit/credit card payments can be made over the phone.
If you would like to make payment by PayPal please request it and we will send you a PayPal invoice.
Damages and Shortages
Any damaged stock or shortages must be advised to us by email within 2 working days or receipt. We must be sent photos of the damaged stock. After 2 working days the claim can no longer be considered.
Damages and Shortages
Any damaged stock or shortages must be advised to us by email within 2 working days or receipt. We must be sent photos of the damaged stock. After 2 working days the claim can no longer be considered.